Frequently Asked Questions
Is it okay to use a silicone lube with the silicone toys?
The best advice is don’t use silicone lube with silicone products as it tends to create a sticky surface, rather than the smooth effect of lube that you want. Water-based lubes are best for health and we recommend Sylk for women. You can use non-water-based lubes with Silicone products but save the silicone lubes for those non-silicone toys.
Will the products be shipped in discreet boxes?
YES! we ship in aussie post packaging and only the name of the company “medisil” appears as an identifier.
Do your products have a warranty/guarantee?
YES, we warranty the silicone parts against manufacturer defect, and you have 14 days from date of purchase to notify us of any fault with your product. The Medisil Magic Touch has a 12 month replacement warranty.